Industry Solutions & Case Studies

Omnichannel Customer Communication
Solutions for Every Industry

MonoChat brings WhatsApp Business API, Instagram, Facebook, WebChat, Telegram and TikTok messages into one shared inbox — so teams can automate FAQs, route conversations, and measure performance end-to-end. Explore industry-ready solutions and real success stories.

Omnichannel Inbox
6+ Channels
One workspace for your team
WhatsApp, Instagram, Facebook, WebChat, Telegram, TikTok
Automation
AI + Rules
Faster first response
Reduce repetitive work with smart flows
Integrations
APIs + CRM
Connected customer journeys
Sync data with your tools and systems

Industry-Ready Solutions

Pre-built patterns for each sector: unified inbox, automation, AI tooling, routing and reporting — customized to your workflows.

Retail & E-commerce

Product discovery, support & campaigns

Answer product questions instantly, recover abandoned carts, automate order updates, and run broadcast campaigns — across your social and messaging channels..

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Tourism & Hospitality

Bookings, guest requests & concierge

Automate booking inquiries, confirmations and guest support. Centralize messages from social and messaging channels and route requests to the right team.

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Automotive

Leads, test drives & service journeys

Capture leads, schedule test drives, send service reminders, and support customers with one inbox, smart routing and automated follow-ups.

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Healthcare

Appointments, reminders & patient support

Simplify appointment scheduling, reminders and secure patient communication — with multilingual flows and staff handoff when needed.

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Call Centers

Unified inbox + automation + QA

Centralize all customer conversations, automate FAQs, route requests to agents, and track performance with dashboards and reporting.

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Non-Profits & NGOs

Donors, volunteers & program communication

Engage donors and volunteers, manage applications, send confirmations and updates, and run transparent communication journeys from a single inbox.

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Why MonoChat Solutions?

We combine omnichannel messaging, automation and integrations — so your team can respond faster, scale efficiently and measure outcomes.

Channel Coverage

Bring WhatsApp, Instagram, Facebook, WebChat, Telegram and TikTok into one inbox — consistent workflows across all touchpoints.

Industry Playbooks

Ready-to-use flows, templates and routing rules for each sector.

Scales with Your Team

From small teams to enterprise operations with roles, analytics and governance.

Expert Guidance

Implementation and optimization support when you need it.

Start Your Success Story with Industry-Specific Solutions

Our experts will analyze your industry's needs and offer you the most suitable MonoChat solution.