Omnichannel Customer Communication
Solutions for Every Industry
MonoChat brings WhatsApp Business API, Instagram, Facebook, WebChat, Telegram and TikTok messages into one shared inbox — so teams can automate FAQs, route conversations, and measure performance end-to-end. Explore industry-ready solutions and real success stories.
Customer Success Stories
Real outcomes from teams using MonoChat across WhatsApp Business API, Instagram and WebChat.
Sports Digitale
Sports & EntertainmentSports Digitale uses MonoChat to deliver live scores, match statistics, and fixtures for Turkish Super League matches through a WhatsApp-based AI assistant, powered by Opta API integrations.
Features Used:
"Our fans can now follow live data and insights via WhatsApp, creating a much more interactive match experience."
Koton
RetailKoton runs its customer support operations on MonoChat, enabling customers to find answers via AI and rule-based bots, with seamless handoff to human agents when needed.
Features Used:
"MonoChat allows us to scale support while keeping the experience seamless for our customers."
Türkiye Sigorta
InsuranceTürkiye Sigorta uses MonoChat to collect insurance claims and documents via WhatsApp, route requests intelligently, and support employees through its in-house AI assistant.
Features Used:
"Our claims and internal communication processes became much faster and more transparent with MonoChat."
Keçiören Municipality
MunicipalityKeçiören Municipality uses MonoChat to collect citizen requests across social channels, automatically analyze them with AI, and keep citizens informed throughout the process.
Features Used:
"MonoChat helps us manage citizen requests across channels with full transparency and efficiency."
Little Caesars
Food & BeverageLittle Caesars uses MonoChat to automate customer support with rule-based bots while enabling smooth escalation to customer representatives when required.
Features Used:
"With MonoChat, our customers get fast answers and our agents can focus on complex cases."
Umami Sushi & Pan Asian
Food & Beverage · E-CommerceUmami Sushi & Pan Asian uses MonoChat to guide customers from chat to online ordering and payment through WhatsApp and Instagram, with direct POS integrations.
Features Used:
"MonoChat lets our guests order and pay directly from chat, fully connected to our POS."
Fenerbahçe Sports Club
Sports ClubFenerbahçe Sports Club uses MonoChat to serve fans and members on WhatsApp with personalized bots, CRM integration, and broadcast announcements.
Features Used:
"MonoChat helps us stay close to our members and fans with personalized messaging at scale."
Tatilox
TourismTatilox uses MonoChat across multiple channels to help customers discover, filter, and book tours and hotels using AI-powered tools.
Features Used:
"MonoChat turns our conversations into real bookings across all our channels."
Umut Var Association
Non-Profit OrganizationUmut Var Association uses MonoChat to manage donor communication on WhatsApp, automate information flows, and strengthen supporter engagement.
Features Used:
"MonoChat makes it easy to keep our donors informed and appreciated at every step."
Mepa Otomotiv
AutomotiveMepa Otomotiv uses MonoChat to route customer inquiries via WhatsApp and send targeted broadcast messages for vehicle and service campaigns.
Features Used:
"With MonoChat, we can manage both inbound requests and outbound campaigns from one place."
Turkish Business Council – Dubai
Non-Profit OrganizationTurkish Business Council – Dubai uses MonoChat to digitize membership onboarding, validate documents with AI, and communicate with members via WhatsApp.
Features Used:
"MonoChat helped us digitize our membership journey end-to-end on WhatsApp."
İzmir Ekol Hastanesi
HealthcareTripled patient numbers by optimizing international patient admission process with WhatsApp. International patients can submit information and documents in their own language, and all communication is centralized in MonoChat.
Features Used:
"Our patients from abroad can easily communicate with us via WhatsApp. This is a great advantage."
Sports Digitale
Sports & EntertainmentSports Digitale uses MonoChat to deliver live scores, match statistics, and fixtures for Turkish Super League matches through a WhatsApp-based AI assistant, powered by Opta API integrations.
Features Used:
"Our fans can now follow live data and insights via WhatsApp, creating a much more interactive match experience."
Koton
RetailKoton runs its customer support operations on MonoChat, enabling customers to find answers via AI and rule-based bots, with seamless handoff to human agents when needed.
Features Used:
"MonoChat allows us to scale support while keeping the experience seamless for our customers."
Little Caesars
Food & BeverageLittle Caesars uses MonoChat to automate customer support with rule-based bots while enabling smooth escalation to customer representatives when required.
Features Used:
"With MonoChat, our customers get fast answers and our agents can focus on complex cases."
Umami Sushi & Pan Asian
Food & Beverage · E-CommerceUmami Sushi & Pan Asian uses MonoChat to guide customers from chat to online ordering and payment through WhatsApp and Instagram, with direct POS integrations.
Features Used:
"MonoChat lets our guests order and pay directly from chat, fully connected to our POS."
Tatilox
TourismTatilox uses MonoChat across multiple channels to help customers discover, filter, and book tours and hotels using AI-powered tools.
Features Used:
"MonoChat turns our conversations into real bookings across all our channels."
Mepa Otomotiv
AutomotiveMepa Otomotiv uses MonoChat to route customer inquiries via WhatsApp and send targeted broadcast messages for vehicle and service campaigns.
Features Used:
"With MonoChat, we can manage both inbound requests and outbound campaigns from one place."
İzmir Ekol Hastanesi
HealthcareTripled patient numbers by optimizing international patient admission process with WhatsApp. International patients can submit information and documents in their own language, and all communication is centralized in MonoChat.
Features Used:
"Our patients from abroad can easily communicate with us via WhatsApp. This is a great advantage."
Türkiye Sigorta
InsuranceTürkiye Sigorta uses MonoChat to collect insurance claims and documents via WhatsApp, route requests intelligently, and support employees through its in-house AI assistant.
Features Used:
"Our claims and internal communication processes became much faster and more transparent with MonoChat."
Keçiören Municipality
MunicipalityKeçiören Municipality uses MonoChat to collect citizen requests across social channels, automatically analyze them with AI, and keep citizens informed throughout the process.
Features Used:
"MonoChat helps us manage citizen requests across channels with full transparency and efficiency."
Fenerbahçe Sports Club
Sports ClubFenerbahçe Sports Club uses MonoChat to serve fans and members on WhatsApp with personalized bots, CRM integration, and broadcast announcements.
Features Used:
"MonoChat helps us stay close to our members and fans with personalized messaging at scale."
Umut Var Association
Non-Profit OrganizationUmut Var Association uses MonoChat to manage donor communication on WhatsApp, automate information flows, and strengthen supporter engagement.
Features Used:
"MonoChat makes it easy to keep our donors informed and appreciated at every step."
Turkish Business Council – Dubai
Non-Profit OrganizationTurkish Business Council – Dubai uses MonoChat to digitize membership onboarding, validate documents with AI, and communicate with members via WhatsApp.
Features Used:
"MonoChat helped us digitize our membership journey end-to-end on WhatsApp."
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