Simple, Transparent Pricing
That Scales With You

Prices shown are monthly fees. You can also choose annual billing: pay for 10 months and get 12 months of service. This applies to both Subscription Plans and Support Plans.

Yes. Every new tenant starts with a Free Subscription Plan (Basic) and a Free Support Plan by default. You can upgrade anytime.

Subscription Plans define product usage limits and features such as agents, channels, workgroups, and messaging. Support Plans define response time, SLA, priority level, and access to specialists. They are purchased and managed separately.

Yes. You can cancel, upgrade, or downgrade both Subscription Plans and Support Plans at any time.

Any unused time is refunded as MonoChat Balance (store credit). Cash refunds are not provided.

MonoChat Balance is platform credit that can be used for future usage and purchases.

MonoChat Balance can be used for extra agents, extra channels, outgoing message packages, development packages, AI usage, WhatsApp paid conversations, and future Subscription or Support Plan payments.

Yes. Incoming messages are always free. Only outgoing messages are counted toward your monthly limits.

Any message sent from MonoChat (AI or human agent) to an end-user.

You can purchase Extra Outgoing Message Packages or pay per usage starting from $0.0012 per outgoing message. Enterprise Subscription includes unlimited outgoing messages.

Mini Message Pack: 10,000 messages ($35). Mega Message Pack: 100,000 messages ($240). Ultra Message Pack: 1,000,000 messages ($1,200). All are one-time purchases and never expire.

Growth Subscription includes 2 agents and 1 channel. Additional agents cost $30 per agent/month. Additional channels cost $30 per channel/month.

An agent is a team member or operator who manages conversations, workflows, and automations.

A channel is a communication source such as WhatsApp, Instagram, Facebook, TikTok, Telegram, WebChat, SMS, or Voice (SIP).

Yes. Some providers (WhatsApp, Instagram, GupShup, Dialog360, etc.) may charge their own conversation or messaging fees according to their pricing.

No. MonoChat does not apply markup on channel provider fees.

You can either use MonoChat AI APIs or connect your own AI provider keys.

Usage is billed based on token consumption according to MonoChat pricing. Prices may differ from public provider prices due to taxes or infrastructure costs.

MonoChat does not charge any AI usage fee. You only pay your AI provider directly.

Yes. MonoChat supports Retrieval Augmented Generation using vector databases.

Yes. MonoChat provides built-in vector database services for free.

Yes. You can connect your own vector database infrastructure.

Yes. We offer one-time Development Packs calculated in development days.

5 days ($2,700), 10 days ($5,000), 20 days ($8,600), 30 days ($10,800), and 50 days ($14,000).

If your needs exceed 50 development days, we recommend contacting us first so we can propose the most cost-effective solution.

Custom integrations, advanced automations, RAG setups, dashboards, custom flows, and enterprise implementations.

Yes. On-prem deployment is available for Enterprise customers.